jendral99 Platform Privacy Notice

This page describes what we collect when you use jendral99 and how we keep that data protected. We gather personal information to process your account, verify your identity, settle bets, and manage withdrawals via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We do not sell your data to third parties unrelated to account operation.

Our platform operates across sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category uses the same login and payment infrastructure, so your privacy commitments apply across all offerings on jendral99.

jendral99 operates only where local law permits. Users remain responsible for verifying that their access complies with regulations in their jurisdiction.

Data Collection and Use on jendral99

What Information We Collect

When you register a jendral99 account, we collect your email address, username, password, and date of birth. To verify your identity before withdrawal, we collect a government-issued ID (passport or national ID number) and a proof of address (utility bill or bank statement). We store these documents securely and do not share them with unrelated third parties.

During gameplay on jendral99, we log betting activity, game results, deposit and withdrawal history, and IP address. This data helps us prevent fraud, settle disputes, and comply with financial reporting obligations. We also record which games you access (sportsbook, live dealer, slots, esports) to understand platform usage patterns.

How We Use Your Data

We use your email to send account confirmations, password resets, and withdrawal notifications. Your identity documents are used solely to verify that you are the account holder before processing withdrawals. Payment information (bank account or e-wallet details) is transmitted securely to our payment processors to complete deposits and withdrawals.

We analyze anonymized betting patterns to improve our odds feeds, game selection, and sportsbook coverage (e.g., understanding which Liga 1 or Champions League fixtures attract the most activity). We do not use your personal data for marketing emails or third-party advertising without your explicit consent.

Third-Party Processors

We share minimal personal data with external service providers only when necessary. Payment processors (banks, QRIS operators, e-wallet providers) receive your name, account number, and transaction amount to execute deposits and withdrawals. These processors maintain their own privacy policies and are contractually bound to protect your data.

Our servers may be located outside Indonesia, meaning your data may be stored in jurisdictions other than your own. However, we apply the same security standards regardless of server location. We do not transfer data to jurisdictions with weaker data-protection laws without your awareness.

Cookies and Tracking

jendral99 uses cookies to maintain your login session, remember your preferences, and track your browsing activity on the platform. These cookies are functional (not advertising-based) and help us deliver a consistent experience across devices. You can disable cookies in your browser settings, though this may limit platform functionality.

Your Rights and Our Commitments

Your Rights on jendral99

You have the right to access your personal data stored on jendral99 by requesting it from our support team. You can request correction of inaccurate information (e.g., misspelled name on your account). You may request deletion of your account and associated data, subject to our legal obligations to retain transaction records for financial compliance.

If you believe we misuse your data, you can lodge a complaint with our support team or contact your local data-protection authority. We encourage users in Jakarta, Surabaya, Bandung, and Medan to verify local privacy regulations and how they apply to jendral99 accounts.

Data Retention and Deletion

We retain your account data as long as your jendral99 account remains active. If you close your account, we delete non-essential data (browsing history, preferences) within 90 days. However, we retain financial records (deposit/withdrawal history, betting transactions) for seven years to comply with financial reporting laws.

Identity documents uploaded for KYC verification are retained for the duration of your account plus three years thereafter, in case disputes arise. If you request deletion before this period expires, we can anonymize the documents instead of fully removing them.

Security Measures on jendral99

We employ several practices to protect your data: SSL encryption for all communications, secure password hashing, regular security audits, and access controls that restrict employee access to personal information. However, no system is non-specific info secure. We cannot guarantee protection against sophisticated attacks, though we implement industry-standard defences.

We recommend that you use a strong, unique password for your jendral99 account and never share it with anyone, including our support team. If you suspect unauthorized access, change your password immediately via the login page.

Contact and Updates

For privacy questions or data-access requests, contact us via the in-app help menu or email. Provide your account username and a clear description of your request. We respond during business hours; response times depend on the complexity of your request.

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email. Your continued use of jendral99 after updates indicates your acceptance of the revised privacy terms. This policy is effective as of May 2026 and supersedes all previous versions.